Customer Service Agent (w/m/d)

with relevant work experience

Full-time | Place of employment: Vienna

Be the first point of contact for customers of the future largest online casino in Germany! Work together with your colleagues to provide excellent customer service via live chat and email.

Some benefits in this role include the opportunity for home office, great colleagues, and exciting tasks.

Interested? Apply now!

YOUR TASKS

Respond promptly to incoming communication with a high level of service ensuring player satisfaction and handling of all general enquiries
Assisting players through email and live chat
Providing our customers with the best level of service
Provide technical support with common problems such as cookies, browsers and updates
Report customer issues to the team leader and relevant internal departments where applicable
Acquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino
Provide explanations to customers about our product/site/policies
Keep up to date with new information/procedures
Supporting and guiding customers with all requests and escalating and following up where necessary
Ensure quality assurance, KPI’s and SLA’s are met
Responding to player comments on our social media channels
Working with a dynamic team, for a support office open 365 days per year
Support on weekends and public holidays.
Work is scheduled on shift basis

YOUR PROFILE

Experience in customer service, preferably in a customer service environment
Very good PC user skills and experience with MS Office
Positive charisma, experience in dealing with customers
High service awareness with quality and solution orientation
Strong organizational skills
Time flexibility (shift work from Monday to Sunday between 8:30 and 21:00)
Very good knowledge of German and English, both written and spoken; additional foreign language skills would be an advantage

HOW TO APPLY

Our employees are our most valuable asset, which is why we honour their exceptional work with not only a variety of benefits, but also a very competitive salary. We, therefore, offer a yearly gross salary of € 32.200,-. We are more than willing to offer a higher salary to potential candidates in correlation with any job-related additional training, qualifications and work experience they possess.

If you are interested in this position we are looking forward to your application including motivation letter and CV.

Apply Online

OUR OFFER

Flexible working hours, home office within Austria and a healthy work-life balance culture.

Training budget to support your personal and professional growth.

Daily fresh fruits, a wide tea selection, fair trade coffee and an in-house canteen.

Support with relocation from abroad and reimbursement of travel costs for an interview.

Office gym, weekly yoga and Freeletics training to stay fit. Darts and table football for fun.

Wide range of local employee discounts, offers and health care benefits.

ABOUT US

Funstage GmbH, a 100% subsidiary of Greentube GmbH and therefore part of the worldwide operating NOVOMATIC group of companies, is a multiplatform gaming service provider offering synchronous play on mobile apps, social networks and other web-based technologies to gamers around the world. Funstage is a true customer company, always focused on delivering innovative solutions, that meet the needs of our customers in the fields of content, marketing, communication, community.